Service

Producing systems that will stand the test of time means thinking about the entire system with a long-term vision looking at two main aspects: continuous updating and/or the possibility of adapting the parts and the "system care" service. Two topics that mean putting into place tools that allow:

• continuous analysis of the operating and productive indices (Performer). A business intelligence module that gives you an easy and effective instrument panel for the business
• a real time check on the HW and SW parameters giving you information that will allow you to predict the system stability (PAMS). A simple technical supervisor that analyses on an ongoing basis the technological operating parameters and compares them with the optimal values, detecting the shifts and the trend towards drifting and thus to breakdown

Thanks to the planned, preventive and corrective maintenance on site and on centre, and to our web-based services and the remote call assistance, a team of our technicians is available to our customers to ensure a level of customer care that has enabled constant growth. Our call centre is available to our customers to guarantee an assistance service and specialised support that permits maximum operativeness.

A selected group of technicians is at our customers' disposal for support on the use of the systems and to resolve any problems whether of a hardware or software nature.

To contact our staff during the hours provided for in terms of the contract the following telephone number is available: + 39 015/81.30.525.

In addition there is a new opportunity for a complete and efficient service, a new reference for every recommendation or technical, organisational or administrative requirement that you may wish to bring to our attention: help@incasgroup.com.