Document Actions
Corrective Maintenance
Assistance contracts
Support
| Coverage | how | Availability Service on working days Mondays - Fridays |
|---|---|---|
| Software |
Telephonic Software Assistance, telematic remote diagnostics |
08:30 12:30 14:00 18:00 |
Security
| Coverage | how | Availability Service on working days Mondays - Fridays |
|---|---|---|
| Hardware | Hardware repair at the INCAS laboratory |
08:30 12:30 14:00 18:00 |
Full
| Coverage | how | Availability Service on working days Mondays - Fridays |
|---|---|---|
| Hardware | Hardware work at INCAS |
08:30 12:30 14:00 18:00 |
| Hardware | Hardware work at the CUSTOMER |
08:30 12:30 14:00 18:00 |
| Software | Telephonic Software Assistance, telematic remote diagnostics |
08:30 12:30 14:00 18:00 |
| Software | Software work at the CUSTOMER | 08:30 12:30 14:00 18:00 |
Optional services
Extended
| how | service times |
|---|---|
| Hours covered by our staff for telephonic assistance, remote diagnostics |
Working days 18:00 20:00 Saturday 08:30 12:30 14:00 18:00 |
| Using the answering machine service or suitable e-mail address |
Night shift on Working days From 20:00 to 08:30 Week End From 18:00 Saturday to 08:30 Monday Holidays From 20:00 of the last working day to 08:30 of the first working day |
Improve
| Coverage | how | Availability Service on working days Mondays - Fridays |
|---|---|---|
| Software and Hardware |
Analytical visits to improve the development of the system with proposals |
08:30 12:30 14:00 18:00 |
Fair
| Coverage | how | Availability Service on working days Mondays - Fridays |
|---|---|---|
| Software | Adaptation of the software system to requirements not foreseen in the analysis or in any event new |
08:30 12:30 14:00 18:00 |
